The terms and conditions on this page set out the legal terms that apply to your use of site, and will apply to all sales of products on it.

The terms and conditions on this page are completed with the rest of the terms and conditions on the website but also with the Romanian legislation in force. Use of this site implies acceptance of all terms and conditions specified on the website. We reserve the right to change the terms and conditions without prior notice.

1) The following terms are interpreted as follows: - online store and marketplace type platform, owned by SC COOL WOOL SRL, Romanian legal entity, with Unique Registration Code 41150374, no. reg. com: J17 / 1043/2019

SUPPLIER / SELLER - any legal entity that sells its products through

CLIENT - it can be any individual over 18 years old or a legal entity that creates an account on and places an order, which is subsequently confirmed by the Supplier

USER - any individual over the age of 18 browsing, even if does not place any order

AGREEMENT - any order placed is equivalent to a sale-purchase contract, after the order is accepted by the Suppliers

When the above terms are used on, they have the meaning given above. You can identify these previously defined terms by starting with a capital letter. When we refer to "us", we understand NAMIKO.

2) General terms

NAMIKO is an online marketplace store, owned by SC COOL WOOL SRL. The price of the products is subject to change without prior notice to Users. Once an order is placed and confirmed, its final price cannot be changed for the Customer who placed the order.

The notification received by the customer, immediately after placing the order, has the role of information and does not represent its confirmation. This notification can be made electronically (email) or by telephone.

The selling price of the products is the one displayed on It contains all fees, except courier fees. It is subject to change at any time without notice. Customers will always pay the prices on the site when placing the orders.

3) Site content

The information presented on the site (text, graphics, logos, button icons, images, videos, etc.) can only be used for the purpose of informing Users and Customers of They may not be used for other purposes without the written consent of SC COOL WOOL SRL. The information may be reproduced in print for personal use only. They may not be reproduced, distributed, or transmitted to another person or incorporated into any document or material.

Photos taken or edited by NAMIKO may not be taken over or used for any third party purpose without the written consent of SC COOL WOOL SRL.

The unauthorized use of this information (content) entails legal liability, of a civil or criminal nature, as the case may be. Parts of the site or content may not be systematically extracted or reused without the written consent of SC COOL WOOL SRL.

Product descriptions are made by Suppliers. They assume the veracity of the information.

NAMIKO is not responsible for possible color differences between those displayed on the Monitor / Device of Customers / Users and the actual color of the products.

4) About fraud

Any attempt by a person to access a user's personal data, to modify the content of the site will be considered an attempt to defraud or affect the performance of the server running the site.

Any illegitimate access to a user's personal data, unauthorized modification of site, or affect the performance of the server running the site.

Fraud and attempted fraud will be punished according to the criminal law in force, and the injured parties may request in court the reparation of moral or pecuniary damages, as the case may be.

5) About orders and shipping

The Client can place orders on the site, by adding the desired products to the shopping cart. To complete the order, it must correctly and completely fill in the data required for delivery.

Before completing the order, the Client will have to choose the means of payment. If you choose to pay by card, you will be sent to a secure webpage immediately after placing your order to enter your card details and make your payment.

By placing the order, the Client undertakes to provide all the necessary data for the delivery of the ordered products and to make the payment, which is composed of the total price of the ordered products, to which are added the courier fees, if the transport is not free.

After notifying the Client about the delivery of orders, they will be delivered by courier companies to the address mentioned in the Order.

The standard shipping fee is 20 lei for delivery in Romania, and for the other countries the fee will be calculated at Check-outpage, based on the destination country. Additional charges may apply to this cost depending on the weight of the package or the delivery area. Courier rates are subject to change without notice to Users.

Courier rates will be displayed correctly in the shopping cart, with each product added or removed, so that the Customer will always know how much to pay for shipping, before placing the order.

The delivery time is at least 24 hours from the telephone confirmation of the order.

Customers who refuse to receive the order, for any reason, after it is handed over to the couriers, are fully responsible for the entire cost of transport.

6) Return

Any Client has the right to notify NAMIKO in writing, that wishes to terminate the contract of sale - purchase of the ordered products, without penalties and without invoking any reason, if this takes place within a maximum of 14 days from the delivery of the order. The Client will bear the courier fees.

In case the Client wants to return the products after 14 days, the Client is obliged to motivate the return.

Returned products must be sent in the original packaging and in the condition in which they were received, sealed, with the labels intact and together with all the accompanying documents.

Regardless of the term and reason, each return request will be analyzed and if it is accepted, the Client will receive back the amount paid for the products, without receiving back the courier fees, if applicable. It must state the bank account to which the value of the returned products is to be returned. The amount will be refunded within 14 days unless the returned products have deficiencies, flaws, damage, etc. In this situation, the amount to be reimbursed is reduced proportionately, according to the legislation in force.

If an order contains several products, the Client can return only a part of those products, in which case will receive back the value of the returned products.

Termination of the Agreement repeatedly, without real or objective justification, may be considered abuse.

The provisions of this chapter are completed with the provisions of OUG 34/2014, in case of purchase of products from this site using remote communication techniques.

7) Warranties

All products displayed on benefit from conditions of guarantee and conformity conditions according to the Romanian legislation, but also to the commercial policies of the Manufacturers and Suppliers.

All products sold by Suppliers come from sources authorized by each manufacturer.

Any complaint regarding deficiencies of the products purchased from can be sent to the email address These will be resolved within a reasonable time.

8) Force majeure

Suppliers reserve the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond their control, such as adverse weather conditions, epidemics, protests, etc.

Each party has the right to notify the other party of the full termination of the Contract, if within 15 days, one of the events in the previous point does not end. In that case, neither party may claim damages from the other.

9) Litigation

Any dispute arising between Clients, Users, or Suppliers and NAMIKO will be settled amicably. If the dispute cannot be settled amicably, it will be settled by the competent courts.

In court, disputes will be resolved according to Romanian law.