Items purchased from SC COOL WOOL SRL can be returned in the following situations:

1) The product you received does not comply with the specifications on our website

In this case, you can request the replacement of the product with a compliant one (if it exists in our offer) or you can request a refund of the equivalent value. You may also choose to receive another product and pay the price difference (if the replacement product is more expensive than the one you originally ordered) or be reimbursed for the difference (if the replacement product is cheaper than the one you originally ordered).

In this scenario, the customer must return the product; the return and shipping costs will be borne by SC COOL WOOL SRL, if the same courier with which the order was originally shipped is used.

2) A product other than the one ordered was delivered to you, by mistake

Please return the product as soon as possible so that it can be replaced with the correct one. If the product you want no longer exists in our offer, you can request a full refund.

Return and shipping costs for the replacement product (if applicable) will be borne by SC COOL WOOL SRL, if the same courier with which the order was originally shipped is used.

3) The ordered product is non-functional

Return the product and we will replace it with another one. If the product is not available in our stock you can request a refund.

Return and shipping costs for the replacement product (if applicable) will be borne by SC COOL WOOL SRL, if the same courier with which the order was originally shipped is used.

4) The product is defective during the warranty period

If the product has a manufacturing defect, it will be repaired. If it cannot be repaired, we will replace it with an identical or similar one, within a maximum of 15 days of receiving the defective product.

Return and shipping costs for the replacement product (if applicable) will be borne by the buyer.

5) The customer wants to cancel the purchase

According to legislation in force, customers (individuals) have the right to notify the seller in writing that they cancel the purchase, without penalties and without invoking a reason, within 14 days of receiving the product.

Cancellation of purchase within 14 days can only be applied to products ordered on the site or by telephone order and delivered by courier.

Returned products must be in the same condition in which it was delivered (no signs of use, in the original packaging with all accessories, with intact labels and accompanying documents). The return costs will be borne by the customer and the refund of the value of the product will be made within 14 days of return.

If the product is returned in a condition where it can no longer be sold as new, or shows signs of handling, SC COOL WOOL SRL will reduce the refund by an amount corresponding to the condition of the product.

According to art. 14 of OUG 34/2014, the consumer is responsible for reducing the value of products resulting from their handling.

To return a product, contact us by phone or email.