Data confidentiality is of particular importance to COOL WOOL SRL and we want to be open and transparent about the processing of personal data. Therefore, we have a policy that defines how your personal data is processed and protected.

Who is the personal data operator?

The is owned and administered by COOL WOOL SRL, Romanian company with fiscal no. J17/1043/2019 , having unique tax registration code 41150374, that can be contacted at and is the operator of the personal data you transmit to us and is responsible for your personal data in accordance with applicable data protection legislation.

What is the purpose of data collection?

When you share your personal information, COOL WOOL SRL could use it for following:

· billing products you ordered;

· their delivery

· loyalty card issue

· Enrollment in a loyalty program of COOL WOOL SRL

· Gift Voucher issue

· Sending offers, advertising and marketing messages

· Information about promotions by mail, e-mail or SMS

COOL WOOL SRL may use statistical data or anonymous data resulting from processing for the following purposes:

· reports / analyzes;
· own use information.

Where do we store your data?
The data we collect from you is stored on our internal server.

Who has access to your data?
Your data is only accessed by the person who has been designated by our company to do so, generally by the manager.

We do not transmit, sell or transfer your data to third parties for marketing purposes outside COOL WOOL SRL.

What is the legal basis for processing?
For each specific processing of personal data that we collect from you, we will inform you if the provision of personal data is required by regulations or if it is necessary to conclude a contract, if it is mandatory to provide us with personal data and what are the possible consequences if you refuse.

What are your rights?

1. Access right
You have the right to request information about the personal data we hold about you. You can contact our company, COOL WOOL SRL, which will provide you with personal data by e-mail.

2. Portability right
Each time COOL WOOL SRL processes your personal data by automatic means under your or an agreement, you have the right to obtain a transfer of a copy of your data in a frequently used structured format and automatically processable to you or another party. This includes only the personal data you have sent us.

3. Rectification right
You have the right to request the rectification of your personal data if they are incorrect, including the right to complete inconsistent personal data. If you have an account on www.namikostore.roor you are a member of COOL WOOL SRL you can edit your personal data from your account.

4. Data deletion right
At any time, you have the right to delete any personal data processed by COOL WOOL SRL except for the following situations:

* you have an unresolved request to Customer Service;
* you have an open order that has not yet been shipped or has been partially shipped;
* you have an unpaid debt to COOL WOOL SRL, regardless of the payment method;
* if there is a suspicion or you have used our services abusively in the last four years;
* the debt you have to COOL WOOL SRL has been sold to a third party in the last three years or in the last year for deceased customers;
* your credit application has been rejected in the last three months;
* if you have made a purchase, we will retain your personal data in connection with your transaction, according to accounting law.

5. Objection to processing based on legitimate interest right.
You have the right to object to the processing of your personal data based on the legitimate interest in COOL WOOL SRL. COOL WOOL SRL will not continue to process personal data unless we can demonstrate a legitimate reason for the processing that prevails over your interests and rights or based on legal proceedings.

6. Oppose direct marketing right.
You have the right to oppose direct marketing, including profile analysis for direct marketing purposes.

You can unsubscribe from direct marketing by the following means:

* following the instructions in each marketing email;
* changing your account settings on our site;

7. Restrict processing right.
You have the right to solicit COOL WOOL SRL restrict the processing of your personal data in the following situations:

* if you object to the processing on the basis of a legitimate interest in COOL WOOL SRL, COOL WOOL SRL will restrict any processing of such data until the legitimate interest has been confirmed.
* if you claim your personal data is incorrect, COOL WOOL SRL must restrict any processing of this data until the correctness of the personal data has been verified
* if the processing is illegal, you can object to the deletion of personal data and request a restriction on the use of your personal data.
* if COOL WOOL SRL no longer needs your personal data, but it is necessary to defend your rights in court.

How can you exercise your rights?
We place great importance on the protection of your personal data, and therefore we have dedicated customer support staff who handle your requests in connection with your rights mentioned above. Our staff is always at your disposal at the address

Data protection officer:
We have appointed a data protection officer to ensure at all times that we process personal data in an open, accurate and legal manner. You can contact the data protection officer at

8. The right to lodge a complaint with a supervisory authority
If you believe COOL WOOL SRL processes your personal data in an incorrect way, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Privacy Notice Updates:
We may need to update Privacy Notice. The latest version of the Privacy Notice is permanently available on our website. We will communicate any significant changes to the Privacy Notice, such as the purpose for which we use your personal data, the identity of the operator or your rights.